FAQ
:: PRODUCT
:: PLACE ORDER
:: SHIPPING / DELIVERY
:: BILLING & ACCOUNT

Products

• Do you offer any sizes and shapes other than those listed on the website?
• What size is the font on the banner?
• May I choose the type of material my design is printed on?
• What colors do you have available?
• Will the printed product look exactly like the design proof displayed on my monitor?
• If I have a double-sided banner, how do I modify the sign so that the arrows are pointing in the same direction?
• What can I use to display/hold my banner?

Placing an order

• How do I know that you received my order, and how do I obtain a receipt?
• What if I didn't receive my order confirmation?
• May I make a correction to my order after it has been submitted?
• What is your cancellation policy?

Customizing Your Banner

• What kind of image should I use for a photograph?
• What kind of image should I use for a logo or clip art?

Shipment / Delivery

• What is your turnaround time?
• Is there any way to put a rush on my order?
• How do I track my order?
• My product contains a defect or is damaged, what can be done?

Billing and Account Information

• May I use a credit card with someone else's name?
• What types of payment do you accept?
• What is your refund policy?
• Do you offer any discounts?
• How do you determine pricing for banner orders?